#35 Why data product SLA is not always so simple thing?

We’ve all encountered SLAs with APIs. Well, perhaps not all of us, but let's pretend that we have some experience with it. SLA is shorthand for Service Level Agreement. A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed upon between the service provider and the service user.